If something goes wrong, we are here to make it right.

1.2. However, if your item arrives damaged, defective, or incorrect, please contact us and we will resolve the issue.

2. Refunds for Damaged Products

2.1. If your item arrives damaged, defective, or incorrect, we will provide a replacement or a full refund.

2.2. To request a refund, please contact us within 7 days of receiving your order and provide photos of the damaged product and packaging.

3. Refund Process

3.1. Refunds are typically processed within 5–10 business days after approval.

3.2. Refunds will cover the full purchase price of the item.

4. Non-Returnable Policy

4.1. Customized or personalized items, digital products, final sale items, products explicitly marked as non-returnable

4.2. Refunds will be issued without requiring the product to be returned.

5. Order Cancellation & Refunds for Processing Issues

5.1. Orders may be canceled within 12 hours of purchase before production begins. To request a cancellation, please contact us via email with your order details.

5.2. In cases where an order cannot be fulfilled due to issues such as out-of-stock items, shipping restrictions, or other processing errors, we will initiate a full refund immediately upon processing the issue. Refunds are issued to the original payment method or to a provided bank account, subject to the standard processing time of the respective financial institution.

Contact Us

If you have any questions or need assistance, please reach out to us at: 

- Email: senseserenity@usa.com

Customer support is handled via email.