Returns and Refunds Policy

At Sense Serenity, our goal is to provide high-quality products and an exceptional customer experience. Please review our return and refund policy below, which explains how we handle damaged or defective products and the process for refunds.

1. Return Eligibility

1.1. We do not accept returns for products that arrive damaged or broken.

1.2. If a product arrives damaged, customers must provide proof that the damage did not occur due to usage after delivery.

2. Refunds for Damaged Products

2.1. For items that arrive damaged or defective, we will provide a full refund within 14 days, even if the product is non-returnable.

2.2. To qualify for a refund, you must contact us within 7 days of receiving the damaged item and provide documentation, such as photographs, showing that the damage occurred before use.

3. Refund Process

3.1. Once we have reviewed the documentation and approved your request, we will process your refund within 14 days to the original payment method.

3.2. Refunds include the full purchase price of the item but do not include shipping fees.

4. Non-Returnable Policy

4.1. Customized or personalized items, digital products, final sale items, and products explicitly marked as non-returnable cannot be returned under any circumstances.

4.2. Refunds will be issued without requiring the product to be returned.

5. Order Cancellation & Refunds for Processing Issues

5.1. Customers may cancel their order within 12 hours of purchase if they change their mind. To request a cancellation, please contact us via email with your order details.

5.2. In cases where an order cannot be fulfilled due to issues such as out-of-stock items, shipping restrictions, or other processing errors, we will initiate a full refund immediately upon processing the issue. Refunds are issued to the original payment method or to a provided bank account, subject to the standard processing time of the respective financial institution.

Contact Us

If you have any questions or need assistance, please reach out to us at: 

- Email: senseserenity@usa.com

- Phone: [+36 (20) 587-1725]